Automatic Renewal Terms
Some products on our site are offered as subscriptions. When you enroll, you agree to recurring charges at the price and frequency shown at checkout, until you cancel. By purchasing a subscription, you authorize us to automatically charge your selected payment method at the start of each billing period until you cancel. All subscription terms — price, billing frequency, how the subscription discount works, and how to cancel — are clearly presented and confirmed before you complete your purchase, and again in your order confirmation email.
Billing & Renewal
Subscriptions are billed on a recurring basis according to the billing period you select at checkout. Depending on the product, you can choose a 30, 60, or 90 day delivery frequency. Your payment method is charged at the start of each billing period. Once a billing period begins, that period's charge is final and the associated order enters processing and fulfillment.
How the Subscription Discount Works
That discounted price is based on you receiving at least two orders. If you cancel before your second order ships, the discount on your first order no longer applies, and you have two options, explained below.
Cancel Anytime
You may cancel your subscription at any time, with no cancellation fee.
If your second order has not shipped yet, you can choose either of these:
• Let your next order ship, then cancel. You keep the discounted price on both orders and you are not charged again after that.
• Cancel straight away. Because the discount was based on two orders, we charge the difference between the subscription price and the one-time price for the order you have already received.
Our support team will explain both options and process whichever one you choose.
To cancel, use whichever is easiest:
• Your online subscription management portal (fastest)
• Contacting our customer support team
If you have any trouble canceling online, our support team will cancel it for you.
Failed Payments
If your payment method declines and we are unable to collect, your subscription is canceled. No further charges are made and nothing else is owed.
Charges After a Renewal
If a renewal charge has already processed, a new billing period has begun. We'll cancel your subscription to stop all future charges, but:
• The charge for the current period is not reversed
• The order for that period will still be processed and shipped
• Cancellation applies to future renewals only
This applies even if the order has not yet shipped, because the billing period has already started.
Free & Promotional Offers
We sometimes offer free or discounted introductory subscriptions (for example, a free or $1 first month). Unless stated otherwise, these automatically renew at the regular subscription price and frequency shown at checkout. You may cancel at any time, including before your first renewal — just cancel before your next billing date to avoid the next charge.
Refunds
Refunds are not issued automatically once a billing period has begun. If you're unhappy with a product from a subscription renewal, you may request a return under our 30-day Return Policy; if the returned product meets the requirements, store credit or a refund will be issued under that policy. Canceling a subscription does not by itself qualify an order for a refund.
Managing Your Subscription
Through your subscription management portal you can:
• View your next billing date
• Update your payment or shipping information
• Cancel your subscription
Changes made after a billing period has started apply to future billing periods.
Your Responsibilities
Please keep your billing and contact information current. Out-of-date payment or shipping details may cause failed charges or delivery delays.
